Refund policy

Thanks for shopping with Vedons. We want you to love your order—but if something isn't right, we offer a clear 30-day return and exchange policy for new and unused items only.

1. Return Window (30 Days)

You may request a return within 30 days of the delivery date.

To be eligible, items must be:

  • New and unused (unworn, unwashed, with no signs of use)
  • Original tags attached
  • Original packaging (where applicable)

If an item is used, worn, washed, missing tags or packaging, or is not in resellable condition, we may be unable to accept the return.

2. Exchanges (30 Days)

We also offer exchanges (for example, size or color), as described in our Exchange Policy on the website.

Exchange requests must be submitted within 30 days of delivery.

Exchange items must be:

  • Unused
  • In original condition
  • With all tags attached
  • In original packaging

Once we receive and inspect the returned item, we will ship the replacement item (subject to availability).

3. Refunds (Processed Within 3 Business Days)

After we receive your return and inspect it, we'll send you a confirmation email.

If your return is approved:

  • Your refund will be processed within 3 business days
  • Refunds will be issued to your original payment method
  • Your bank or payment provider may require additional time to post the refund to your account

4. Return Shipping & Labels

Customers are responsible for:

  • Creating and printing the return shipping label
  • Paying return shipping costs

Exception: If the item is damaged, defective, or we made an error with your order, Vedons will cover the return shipping cost.

We recommend using a trackable shipping service and keeping your receipt or tracking number until your return is completed.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery.

For approved claims:

  • We will cover the return shipping cost.
  • You may choose either:
    • A replacement (subject to availability), or
    • A full refund.

6. Restocking Fees

Vedons does not charge any restocking fees.

7. How to Start a Return or Exchange

To begin a return or exchange, please email our support team with:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for your request (include photos if the item is damaged or defective)

Email: support@vedons.com